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Hi Rick,

This is a follow up email to our conversation about what a great job George and Pedro did on my window repairs and screen door installation yesterday.  I think you should give them a raise!

Nancy Clavin

 

 
     
 
 
Dear Kevin

I want to thank you and your team for doing such a great job with my installation.  Frankly, the living room and dining room windows look so much like the old ones (which was my goal), that I had to look twice to confirm they were new.  I really appreciate being able to trust people in my house when I am away.

Thank you again and please feel free to use me for a reference in the future.

Ed
 

 
     
 
 
Kenny,

I just wanted to send you a note letting you know just how good your guys are. I’m sure you know this, but I thought it would be good to hear from a sometimes difficult, demanding, perfectionist customer like myself.  The quality of the work is outstanding.  Rarely am I impressed, but the work was fantastic.  

You have a customer for life now and I will make sure and spread the word.

Thank you again.

Best,

Joe Matukewicz
 

 
     
 
 
Kevin,

Your guys just finished the doors. I wanted to write to you and let you know what an exceptional job they did. Their attention to detail was incredible. I will highly recommend your company to my friends who may need work done in the future.


Thank,

Steve
 
 
     
 
 
Dear Tashmans,

Your Glazier, Greg, worked on a job for me last week and I have to say how helpful he was.

He was open to my suggestions as to how we should tackle the job, which was a very unusual window fixture. His goal was the same as mine. Namely, to complete the job to the highest standard possible to satisfy my customer.

He received my input as helpful advice and not criticism, when I inspected the job at the finish.

Nothing was too much trouble. His experience and expertise as a Glazier was obvious, as well as his patience in finishing the window replacement to a very high standard.

Thank you for your firm's help in this matter. I will call on you again in future without hesitation and I will request that Greg be assigned to my job please. He is surely a great asset to your firm.

Yours sincerely,

Peter J Eade